{"id":31034,"date":"2026-08-26T18:10:54","date_gmt":"2026-08-26T10:10:54","guid":{"rendered":"https:\/\/serenadebikes.com\/"},"modified":"2026-08-26T18:10:57","modified_gmt":"2026-08-26T10:10:57","slug":"ruckgaberecht","status":"publish","type":"page","link":"https:\/\/serenadebikes.com\/de\/ruckgaberecht\/","title":{"rendered":"R\u00fccksendungen und R\u00fcckerstattungen"},"content":{"rendered":"<h1 id=\"h-customer-support-amp-store-policies\" class=\"wp-block-heading\">Kundenservice und Gesch\u00e4ftsbedingungen<\/h1>\n\n\n\n<h3 id=\"h-1-return-policy\" class=\"wp-block-heading\">1. R\u00fcckgaberecht<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kundenzufriedenheit hat f\u00fcr uns oberste Priorit\u00e4t.<\/strong> Wir m\u00f6chten, dass Sie voll und ganz von Ihrem Kauf bei Serenade Bikes \u00fcberzeugt sind.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>30-Tage-Geld-zur\u00fcck-Garantie:<\/strong> Wir bieten eine vollst\u00e4ndige R\u00fcckerstattung f\u00fcr unge\u00f6ffnete, unbenutzte Produkte, die innerhalb von <strong>30 Tage<\/strong> Liefertermin.<\/li>\n\n\n\n<li><strong>Teilr\u00fcckerstattungen:<\/strong> Bei Artikeln, deren Verpackung ge\u00f6ffnet wurde oder die Gebrauchsspuren aufweisen, kann je nach Zustand des Artikels nur eine teilweise R\u00fcckerstattung gew\u00e4hrt werden.<\/li>\n\n\n\n<li><strong>R\u00fccksendung:<\/strong> Die Kunden tragen die Kosten f\u00fcr den Hin- und R\u00fcckversand.<\/li>\n\n\n\n<li><strong>Voraussetzungen:<\/strong> Alle zur\u00fcckgesandten Waren m\u00fcssen die Originalverpackung, das Zubeh\u00f6r und einen g\u00fcltigen Kaufnachweis (Bestellnummer oder Kaufbeleg) enthalten.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-2-warranty-amp-crash-replacement-policy\" class=\"wp-block-heading\">2. Garantie- und Unfallersatzregelung<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Damit Sie stets ein reibungsloses und sorgenfreies Fahrerlebnis genie\u00dfen k\u00f6nnen, werden alle Serenade-Produkte durch unseren speziellen Garantieservice abgesichert.<\/p>\n\n\n\n<h4 id=\"h-defects-upon-delivery-doa\" class=\"wp-block-heading\"><strong>Defekte bei Lieferung (DOA)<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Sollte Ihre Bestellung mit sichtbaren Besch\u00e4digungen oder Herstellungsfehlern bei Ihnen eintreffen, machen Sie bitte hochaufl\u00f6sende Fotos bzw. Videos und setzen Sie sich umgehend mit uns in Verbindung. Unser Team wird Ihren Fall pr\u00fcfen und umgehend f\u00fcr einen Ersatz oder eine L\u00f6sung sorgen.<\/p>\n\n\n\n<h4 id=\"h-issues-during-regular-ride\" class=\"wp-block-heading\"><strong>Probleme w\u00e4hrend der regul\u00e4ren Fahrt<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Sollte w\u00e4hrend des normalen Gebrauchs ein Problem auftreten, senden Sie bitte eine E-Mail mit den folgenden Informationen an unser Support-Team:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Kaufnachweis<\/li>\n\n\n\n<li>Seriennummer (SN) des Produkts<\/li>\n\n\n\n<li>Detaillierte Fotos und Videos zum Problem<\/li>\n\n\n\n<li>Eine kurze Erl\u00e4uterung der Situation<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Herstellungsfehler:<\/strong> Serenade Bikes wird Ihnen Ersatzteile zusenden <strong>100% kostenlos<\/strong>. Sie k\u00f6nnen Ihr Fahrrad oder Ihren Laufradsatz zu jedem professionellen Fahrradgesch\u00e4ft in Ihrer N\u00e4he (LBS) bringen, und <strong>Serenade Bikes \u00fcbernimmt die Reparatur- und Arbeitskosten<\/strong>.<\/li>\n\n\n\n<li><strong>Rabatt bei Ersatz nach einem Unfall:<\/strong> Sollte es aufgrund eines Bedienungsfehlers, eines Absturzes oder eines versehentlichen Aufpralls innerhalb von <strong>2 Jahre<\/strong> Ab dem Kaufdatum bietet Serenade Bikes eine <strong>15% Crash-Ersatz-Rabatt<\/strong> in Richtung eines Ersatzteils oder eines neuen Modells.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-3-shipping-amp-logistics\" class=\"wp-block-heading\">3. Versand und Logistik<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standardlieferzeit:<\/strong> Der Expressversand dauert in der Regel etwa <strong>7 Werktage<\/strong> sobald die Sendungsverfolgungsdaten vorliegen. <em>Bitte beachten Sie: Bei internationalen Sendungen kann es aufgrund der Zollabfertigung gelegentlich zu geringf\u00fcgigen Verz\u00f6gerungen kommen.<\/em><\/li>\n\n\n\n<li><strong>Flexible Versandarten:<\/strong> Wir respektieren Ihre logistischen W\u00fcnsche. Serenade Bikes unterst\u00fctzt individuelle Versandoptionen, einschlie\u00dflich des Versands an Ihren angegebenen Spediteur oder Ihren bevorzugten privaten Logistikdienstleister.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-4-dispatch-inquiries-amp-tracking\" class=\"wp-block-heading\">4. Sendungsanfragen und Sendungsverfolgung<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Falls Ihre Bestellung nicht innerhalb von <strong>14 Kalendertage (2 Wochen)<\/strong> Bitte wenden Sie sich nach Erhalt der Zahlungsbest\u00e4tigung direkt an unseren Kundenservice. Wir werden den Status umgehend bei unserem Werk und unseren Logistikpartnern abkl\u00e4ren und Sie auf dem Laufenden halten.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Ben\u00f6tigen Sie Hilfe bei Ihrer Bestellung?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kontaktieren Sie unseren Kundensupport per E-Mail: <strong>support@serenadebikes.com<\/strong>, Bitte geben Sie Ihre Bestellnummer an, damit wir Ihre Anfrage schneller bearbeiten k\u00f6nnen.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Customer Support &amp; Store Policies 1. Return Policy Customer satisfaction is our top priority. We want you to be completely<\/p>","protected":false},"author":1,"featured_media":31035,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31034","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Support: Warranty &amp; Return Policy | Serenade Bikes<\/title>\n<meta name=\"description\" content=\"Serenade Bikes customer support guidelines: 30-day returns, comprehensive 2-year warranty with crash replacement, flexible global shipping.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serenadebikes.com\/de\/ruckgaberecht\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and refunds\" \/>\n<meta property=\"og:description\" content=\"Serenade Bikes customer support guidelines: 30-day returns, comprehensive 2-year warranty with crash replacement, flexible global shipping.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/serenadebikes.com\/de\/ruckgaberecht\/\" \/>\n<meta property=\"og:site_name\" content=\"Custom Carbon Fiber Wheels &amp; 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