{"id":31034,"date":"2026-08-26T18:10:54","date_gmt":"2026-08-26T10:10:54","guid":{"rendered":"https:\/\/serenadebikes.com\/"},"modified":"2026-08-26T18:10:57","modified_gmt":"2026-08-26T10:10:57","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/serenadebikes.com\/es\/politica-de-devoluciones\/","title":{"rendered":"Devoluciones y reembolsos"},"content":{"rendered":"<h1 id=\"h-customer-support-amp-store-policies\" class=\"wp-block-heading\">Atenci\u00f3n al cliente y pol\u00edticas de la tienda<\/h1>\n\n\n\n<h3 id=\"h-1-return-policy\" class=\"wp-block-heading\">1. Pol\u00edtica de devoluciones<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>La satisfacci\u00f3n del cliente es nuestra m\u00e1xima prioridad.<\/strong> Queremos que te sientas totalmente seguro con tu compra en Serenade Bikes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Garant\u00eda de devoluci\u00f3n del dinero de 30 d\u00edas:<\/strong> Ofrecemos un reembolso completo de los productos sin abrir y sin usar que se devuelvan en un plazo de <strong>30 d\u00edas<\/strong> de entrega.<\/li>\n\n\n\n<li><strong>Reembolsos parciales:<\/strong> Los art\u00edculos devueltos con el embalaje abierto o que presenten signos de haber sido manipulados pueden estar sujetos a un reembolso parcial en funci\u00f3n del estado del art\u00edculo.<\/li>\n\n\n\n<li><strong>Env\u00edo de devoluci\u00f3n:<\/strong> Los clientes deben hacerse cargo de los gastos de env\u00edo de ida y vuelta.<\/li>\n\n\n\n<li><strong>Requisitos:<\/strong> Todos los art\u00edculos devueltos deben incluir el embalaje original, los accesorios y un comprobante de compra v\u00e1lido (n\u00famero de pedido o recibo).<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-2-warranty-amp-crash-replacement-policy\" class=\"wp-block-heading\">2. Garant\u00eda y pol\u00edtica de sustituci\u00f3n en caso de accidente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para que tu viaje sea c\u00f3modo y sin preocupaciones, todos los productos Serenade cuentan con el respaldo de nuestro servicio de garant\u00eda especializado.<\/p>\n\n\n\n<h4 id=\"h-defects-upon-delivery-doa\" class=\"wp-block-heading\"><strong>Defectos en el momento de la entrega (DOA)<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si tu pedido llega con da\u00f1os visibles o defectos de fabricaci\u00f3n, por favor, haz fotos o v\u00eddeos en alta resoluci\u00f3n y ponte en contacto con nosotros de inmediato. Nuestro equipo estudiar\u00e1 tu caso y se encargar\u00e1 de enviarte un producto de sustituci\u00f3n o de ofrecerte una soluci\u00f3n lo antes posible.<\/p>\n\n\n\n<h4 id=\"h-issues-during-regular-ride\" class=\"wp-block-heading\"><strong>Problemas durante un recorrido habitual<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si surge alg\u00fan problema durante el uso normal, env\u00eda un correo electr\u00f3nico a nuestro equipo de asistencia con la siguiente informaci\u00f3n:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Justificante de compra<\/li>\n\n\n\n<li>N\u00famero de serie del producto (SN)<\/li>\n\n\n\n<li>Fotos y v\u00eddeos detallados del problema<\/li>\n\n\n\n<li>Una breve explicaci\u00f3n de la situaci\u00f3n<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defectos de fabricaci\u00f3n:<\/strong> Serenade Bikes te enviar\u00e1 las piezas de recambio <strong>100% sin coste alguno<\/strong>. Puedes llevar tu bicicleta o tu juego de ruedas a cualquier tienda de bicicletas profesional de la zona (LBS), y <strong>Serenade Bikes se har\u00e1 cargo de los gastos de reparaci\u00f3n y mano de obra.<\/strong>.<\/li>\n\n\n\n<li><strong>Descuento por sustituci\u00f3n tras un accidente:<\/strong> Si se produce un fallo o da\u00f1o en el producto debido a un error del usuario, una ca\u00edda o un golpe accidental dentro de <strong>2 a\u00f1os<\/strong> Desde el momento de la compra, Serenade Bikes ofrece un <strong>Descuento por sustituci\u00f3n tras accidente del modelo 15%<\/strong> para adquirir una pieza de recambio o un modelo nuevo.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-3-shipping-amp-logistics\" class=\"wp-block-heading\">3. Env\u00edos y log\u00edstica<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plazo de entrega est\u00e1ndar:<\/strong> El env\u00edo urgente suele tardar aproximadamente <strong>7 d\u00edas laborables<\/strong> una vez que se haya emitido la informaci\u00f3n de seguimiento. <em>Nota: Los plazos de tr\u00e1nsito internacional pueden sufrir ocasionalmente peque\u00f1os retrasos debido a los tr\u00e1mites aduaneros.<\/em><\/li>\n\n\n\n<li><strong>M\u00e9todos de env\u00edo flexibles:<\/strong> Respetamos tus preferencias log\u00edsticas. Serenade Bikes ofrece opciones de env\u00edo personalizadas, incluido el env\u00edo a tu agente de transporte designado o a tu proveedor de log\u00edstica privado preferido.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-4-dispatch-inquiries-amp-tracking\" class=\"wp-block-heading\">4. Consultas sobre env\u00edos y seguimiento<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si tu pedido no se ha enviado en un plazo de <strong>14 d\u00edas naturales (2 semanas)<\/strong> Una vez confirmada la pago, ponte en contacto directamente con nuestro equipo de atenci\u00f3n al cliente. Comprobaremos de inmediato el estado del pedido con nuestra f\u00e1brica y nuestros socios log\u00edsticos para mantenerte informado.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\u00bfNecesitas ayuda con tu pedido?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ponte en contacto con nuestro equipo de atenci\u00f3n al cliente por correo electr\u00f3nico: <strong>support@serenadebikes.com<\/strong>, Por favor, incluye tu n\u00famero de pedido para agilizar la tramitaci\u00f3n.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Customer Support &amp; Store Policies 1. Return Policy Customer satisfaction is our top priority. We want you to be completely<\/p>","protected":false},"author":1,"featured_media":31035,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31034","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Support: Warranty &amp; Return Policy | Serenade Bikes<\/title>\n<meta name=\"description\" content=\"Serenade Bikes customer support guidelines: 30-day returns, comprehensive 2-year warranty with crash replacement, flexible global shipping.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serenadebikes.com\/es\/politica-de-devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and refunds\" \/>\n<meta property=\"og:description\" content=\"Serenade Bikes customer support guidelines: 30-day returns, comprehensive 2-year warranty with crash replacement, flexible global shipping.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/serenadebikes.com\/es\/politica-de-devoluciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Custom Carbon Fiber Wheels &amp; 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