{"id":31034,"date":"2026-08-26T18:10:54","date_gmt":"2026-08-26T10:10:54","guid":{"rendered":"https:\/\/serenadebikes.com\/"},"modified":"2026-08-26T18:10:57","modified_gmt":"2026-08-26T10:10:57","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/serenadebikes.com\/fr\/politique-de-retour\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"<h1 id=\"h-customer-support-amp-store-policies\" class=\"wp-block-heading\">Service client et conditions g\u00e9n\u00e9rales de vente<\/h1>\n\n\n\n<h3 id=\"h-1-return-policy\" class=\"wp-block-heading\">1. Politique de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>La satisfaction de nos clients est notre priorit\u00e9 absolue.<\/strong> Nous souhaitons que vous soyez pleinement satisfait de votre achat chez Serenade Bikes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Garantie \u00ab satisfait ou rembours\u00e9 \u00bb de 30 jours :<\/strong> Nous proposons un remboursement int\u00e9gral pour les produits non ouverts et non utilis\u00e9s qui nous sont retourn\u00e9s dans un d\u00e9lai de <strong>30 jours<\/strong> de livraison.<\/li>\n\n\n\n<li><strong>Remboursements partiels :<\/strong> Les articles retourn\u00e9s dont l'emballage a \u00e9t\u00e9 ouvert ou qui pr\u00e9sentent des traces d'utilisation peuvent faire l'objet d'un remboursement partiel en fonction de leur \u00e9tat.<\/li>\n\n\n\n<li><strong>Frais de retour :<\/strong> Les frais d'exp\u00e9dition aller-retour sont \u00e0 la charge des clients.<\/li>\n\n\n\n<li><strong>Conditions requises :<\/strong> Tout article retourn\u00e9 doit \u00eatre accompagn\u00e9 de son emballage d'origine, de ses accessoires et d'un justificatif d'achat valide (num\u00e9ro de commande ou ticket de caisse).<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-2-warranty-amp-crash-replacement-policy\" class=\"wp-block-heading\">2. Garantie et politique de remplacement en cas d'accident<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour vous garantir une conduite sereine et sans souci, tous les produits Serenade b\u00e9n\u00e9ficient de notre service de garantie d\u00e9di\u00e9.<\/p>\n\n\n\n<h4 id=\"h-defects-upon-delivery-doa\" class=\"wp-block-heading\"><strong>Produits d\u00e9fectueux \u00e0 la livraison (DOA)<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre commande pr\u00e9sente des dommages visibles ou des d\u00e9fauts de fabrication \u00e0 la r\u00e9ception, veuillez prendre des photos ou r\u00e9aliser des vid\u00e9os en haute r\u00e9solution et nous contacter imm\u00e9diatement. Notre \u00e9quipe examinera votre cas et mettra en place un remplacement ou une solution dans les plus brefs d\u00e9lais.<\/p>\n\n\n\n<h4 id=\"h-issues-during-regular-ride\" class=\"wp-block-heading\"><strong>Probl\u00e8mes rencontr\u00e9s lors d'une sortie normale<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si un probl\u00e8me survient lors d'une utilisation normale, veuillez envoyer un e-mail \u00e0 notre \u00e9quipe d'assistance en pr\u00e9cisant les informations suivantes :<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Justificatif d'achat<\/li>\n\n\n\n<li>Num\u00e9ro de s\u00e9rie du produit (SN)<\/li>\n\n\n\n<li>Photos et vid\u00e9os d\u00e9taill\u00e9es illustrant le probl\u00e8me<\/li>\n\n\n\n<li>Une br\u00e8ve explication de la situation<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>D\u00e9fauts de fabrication :<\/strong> Serenade Bikes vous enverra les pi\u00e8ces de rechange <strong>100% gratuit<\/strong>. Vous pouvez apporter votre v\u00e9lo ou votre jeu de roues dans n'importe quel magasin de v\u00e9lo professionnel de votre r\u00e9gion (LBS), et <strong>Serenade Bikes prendra en charge les frais de r\u00e9paration et de main-d'\u0153uvre.<\/strong>.<\/li>\n\n\n\n<li><strong>Remise sur le remplacement en cas d'accident :<\/strong> Si le produit pr\u00e9sente un d\u00e9faut ou est endommag\u00e9 en raison d\u2019une erreur de l\u2019utilisateur, d\u2019un choc ou d\u2019un impact accidentel au sein de <strong>2 ans<\/strong> \u00c0 compter de la date d'achat, Serenade Bikes propose une <strong>Remise sur le mod\u00e8le de remplacement en cas d'accident 15%<\/strong> en vue d'une pi\u00e8ce de rechange ou d'un nouveau mod\u00e8le.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-3-shipping-amp-logistics\" class=\"wp-block-heading\">3. Exp\u00e9dition et logistique<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>D\u00e9lai de livraison standard :<\/strong> La livraison express prend g\u00e9n\u00e9ralement environ <strong>7 jours ouvrables<\/strong> d\u00e8s que les informations de suivi sont disponibles. <em>Remarque : les d\u00e9lais de livraison \u00e0 l'international peuvent parfois subir de l\u00e9gers retards en raison des formalit\u00e9s douani\u00e8res.<\/em><\/li>\n\n\n\n<li><strong>Modalit\u00e9s de livraison flexibles :<\/strong> Nous respectons vos pr\u00e9f\u00e9rences en mati\u00e8re de logistique. Serenade Bikes propose des options d'exp\u00e9dition personnalis\u00e9es, notamment l'envoi vers le transitaire de votre choix ou vers votre prestataire logistique priv\u00e9 pr\u00e9f\u00e9r\u00e9.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-4-dispatch-inquiries-amp-tracking\" class=\"wp-block-heading\">4. Demandes de renseignements sur les exp\u00e9ditions et suivi des envois<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre commande n'a pas \u00e9t\u00e9 exp\u00e9di\u00e9e dans un d\u00e9lai de <strong>14 jours calendaires (2 semaines)<\/strong> Une fois le paiement confirm\u00e9, veuillez contacter directement notre service client. Nous v\u00e9rifierons imm\u00e9diatement l'\u00e9tat d'avancement de votre commande aupr\u00e8s de notre usine et de nos partenaires logistiques afin de vous tenir inform\u00e9.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Besoin d'aide concernant votre commande ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez notre service client par e-mail : <strong>support@serenadebikes.com<\/strong>, Veuillez indiquer votre num\u00e9ro de commande afin d'acc\u00e9l\u00e9rer le traitement de votre demande.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Customer Support &amp; Store Policies 1. Return Policy Customer satisfaction is our top priority. 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