{"id":31034,"date":"2026-08-26T18:10:54","date_gmt":"2026-08-26T10:10:54","guid":{"rendered":"https:\/\/serenadebikes.com\/"},"modified":"2026-08-26T18:10:57","modified_gmt":"2026-08-26T10:10:57","slug":"%e8%bf%94%e5%93%81%e8%a6%8f%e5%ae%9a","status":"publish","type":"page","link":"https:\/\/serenadebikes.com\/jp\/%e8%bf%94%e5%93%81%e8%a6%8f%e5%ae%9a\/","title":{"rendered":"\u8fd4\u54c1\u30fb\u8fd4\u91d1\u306b\u3064\u3044\u3066"},"content":{"rendered":"<h1 id=\"h-customer-support-amp-store-policies\" class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u5e97\u8217\u898f\u7d04<\/h1>\n\n\n\n<h3 id=\"h-1-return-policy\" class=\"wp-block-heading\">1. \u8fd4\u54c1\u898f\u5b9a<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u3092\u6700\u512a\u5148\u306b\u8003\u3048\u3066\u304a\u308a\u307e\u3059\u3002.<\/strong> Serenade Bikes\u3067\u306e\u3054\u8cfc\u5165\u306b\u3064\u3044\u3066\u3001\u304a\u5ba2\u69d8\u306b\u5fc3\u304b\u3089\u3054\u6e80\u8db3\u3044\u305f\u3060\u3051\u308b\u3053\u3068\u3092\u9858\u3063\u3066\u304a\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>30\u65e5\u9593\u306e\u8fd4\u91d1\u4fdd\u8a3c\uff1a<\/strong> \u672a\u958b\u5c01\u30fb\u672a\u4f7f\u7528\u306e\u5546\u54c1\u306b\u3064\u3044\u3066\u3001\u8fd4\u54c1\u671f\u9650\u5185\u306b\u8fd4\u54c1\u3055\u308c\u305f\u5834\u5408\u306f\u5168\u984d\u8fd4\u91d1\u3044\u305f\u3057\u307e\u3059\u3002 <strong>30\u65e5\u9593<\/strong> \u914d\u9001\u65e5\u3002.<\/li>\n\n\n\n<li><strong>\u4e00\u90e8\u8fd4\u91d1\uff1a<\/strong> \u958b\u5c01\u6e08\u307f\u3001\u307e\u305f\u306f\u4f7f\u7528\u306e\u75d5\u8de1\u304c\u3042\u308b\u5546\u54c1\u306f\u3001\u5546\u54c1\u306e\u72b6\u614b\u306b\u5fdc\u3058\u3066\u4e00\u90e8\u8fd4\u91d1\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u8fd4\u9001\u306b\u3064\u3044\u3066\uff1a<\/strong> \u5f80\u5fa9\u306e\u8fd4\u9001\u9001\u6599\u306f\u304a\u5ba2\u69d8\u306e\u3054\u8ca0\u62c5\u3068\u306a\u308a\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u8981\u4ef6\uff1a<\/strong> \u8fd4\u54c1\u3055\u308c\u308b\u5546\u54c1\u306f\u3059\u3079\u3066\u3001\u5143\u306e\u68b1\u5305\u3001\u4ed8\u5c5e\u54c1\u3001\u304a\u3088\u3073\u6709\u52b9\u306a\u8cfc\u5165\u8a3c\u660e\uff08\u6ce8\u6587\u756a\u53f7\u307e\u305f\u306f\u9818\u53ce\u66f8\uff09\u3092\u540c\u68b1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-2-warranty-amp-crash-replacement-policy\" class=\"wp-block-heading\">2. \u4fdd\u8a3c\u304a\u3088\u3073\u30af\u30e9\u30c3\u30b7\u30e5\u6642\u306e\u4ea4\u63db\u30dd\u30ea\u30b7\u30fc<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5feb\u9069\u306a\u4e57\u308a\u5fc3\u5730\u3068\u5b89\u5fc3\u3092\u304a\u7d04\u675f\u3059\u308b\u305f\u3081\u3001\u30bb\u30ec\u30ca\u30fc\u30c7\u306e\u5168\u88fd\u54c1\u306b\u306f\u3001\u5c02\u7528\u306e\u4fdd\u8a3c\u30b5\u30fc\u30d3\u30b9\u304c\u9069\u7528\u3055\u308c\u307e\u3059\u3002.<\/p>\n\n\n\n<h4 id=\"h-defects-upon-delivery-doa\" class=\"wp-block-heading\"><strong>\u7d0d\u54c1\u6642\u306e\u4e0d\u5177\u5408\uff08DOA\uff09<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u3054\u6ce8\u6587\u306e\u5546\u54c1\u306b\u76ee\u306b\u898b\u3048\u308b\u7834\u640d\u3084\u88fd\u9020\u4e0a\u306e\u6b20\u9665\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u9ad8\u89e3\u50cf\u5ea6\u306e\u5199\u771f\u3084\u52d5\u753b\u3092\u64ae\u5f71\u306e\u4e0a\u3001\u76f4\u3061\u306b\u5f0a\u793e\u307e\u3067\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002\u5f0a\u793e\u62c5\u5f53\u8005\u304c\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u3001\u901f\u3084\u304b\u306b\u4ea4\u63db\u307e\u305f\u306f\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<h4 id=\"h-issues-during-regular-ride\" class=\"wp-block-heading\"><strong>\u901a\u5e38\u306e\u8d70\u884c\u4e2d\u306e\u30c8\u30e9\u30d6\u30eb<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u901a\u5e38\u306e\u4f7f\u7528\u4e2d\u306b\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306f\u3001\u4ee5\u4e0b\u306e\u60c5\u5831\u3092\u8a18\u8f09\u306e\u4e0a\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u307e\u3067\u30e1\u30fc\u30eb\u3067\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\uff1a<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>\u8cfc\u5165\u8a3c\u660e<\/li>\n\n\n\n<li>\u88fd\u54c1\u306e\u30b7\u30ea\u30a2\u30eb\u756a\u53f7\uff08SN\uff09<\/li>\n\n\n\n<li>\u554f\u984c\u306e\u8a73\u7d30\u306a\u5199\u771f\u3068\u52d5\u753b<\/li>\n\n\n\n<li>\u72b6\u6cc1\u306b\u3064\u3044\u3066\u306e\u7c21\u5358\u306a\u8aac\u660e<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u88fd\u9020\u4e0a\u306e\u6b20\u9665\uff1a<\/strong> Serenade Bikes\u304c\u4ea4\u63db\u7528\u90e8\u54c1\u3092\u304a\u5ba2\u69d8\u306b\u304a\u5c4a\u3051\u3057\u307e\u3059 <strong>100% \u7121\u6599<\/strong>. \u81ea\u8ee2\u8eca\u3084\u30db\u30a4\u30fc\u30eb\u30bb\u30c3\u30c8\u3092\u3001\u304a\u8fd1\u304f\u306e\u5c02\u9580\u81ea\u8ee2\u8eca\u5e97\uff08LBS\uff09\u306b\u6301\u3061\u8fbc\u3081\u3070\u3001 <strong>Serenade Bikes\u304c\u4fee\u7406\u8cbb\u304a\u3088\u3073\u5de5\u8cc3\u3092\u8ca0\u62c5\u3057\u307e\u3059<\/strong>.<\/li>\n\n\n\n<li><strong>\u30af\u30e9\u30c3\u30b7\u30e5\u4ea4\u63db\u5272\u5f15\uff1a<\/strong> \u30e6\u30fc\u30b6\u30fc\u306e\u64cd\u4f5c\u30df\u30b9\u3001\u30af\u30e9\u30c3\u30b7\u30e5\u3001\u307e\u305f\u306f\u5076\u767a\u7684\u306a\u885d\u6483\u306b\u3088\u308a\u3001\u88fd\u54c1\u306b\u4e0d\u5177\u5408\u3084\u640d\u50b7\u304c\u751f\u3058\u305f\u5834\u5408\u3001 <strong>2\u5e74<\/strong> \u8cfc\u5165\u6642\u3001Serenade Bikes\u3067\u306f <strong>15% \u30af\u30e9\u30c3\u30b7\u30e5\u30ea\u30d7\u30ec\u30a4\u30b9\u30e1\u30f3\u30c8\u5272\u5f15<\/strong> \u4ea4\u63db\u7528\u90e8\u54c1\u3084\u65b0\u578b\u30e2\u30c7\u30eb\u3078\u306e\u5207\u308a\u66ff\u3048\u306b\u5411\u3051\u3066\u3002.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-3-shipping-amp-logistics\" class=\"wp-block-heading\">3. \u914d\u9001\u30fb\u7269\u6d41<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6a19\u6e96\u7684\u306a\u914d\u9001\u671f\u9593\uff1a<\/strong> \u901f\u9054\u4fbf\u306e\u5834\u5408\u3001\u901a\u5e38\u3001\u6240\u8981\u6642\u9593\u306f\u304a\u3088\u305d <strong>7\u55b6\u696d\u65e5<\/strong> \u8ffd\u8de1\u60c5\u5831\u304c\u767a\u884c\u3055\u308c\u6b21\u7b2c\u3002. <em>\u3054\u6ce8\u610f\uff1a\u56fd\u969b\u914d\u9001\u306e\u5834\u5408\u3001\u901a\u95a2\u624b\u7d9a\u304d\u306b\u3088\u308a\u914d\u9001\u306b\u591a\u5c11\u306e\u9045\u308c\u304c\u751f\u3058\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002.<\/em><\/li>\n\n\n\n<li><strong>\u67d4\u8edf\u306a\u914d\u9001\u65b9\u6cd5\uff1a<\/strong> \u304a\u5ba2\u69d8\u306e\u3054\u5e0c\u671b\u306e\u7269\u6d41\u65b9\u6cd5\u306b\u306f\u67d4\u8edf\u306b\u5bfe\u5fdc\u3044\u305f\u3057\u307e\u3059\u3002Serenade Bikes\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304c\u6307\u5b9a\u3055\u308c\u305f\u30d5\u30a9\u30ef\u30fc\u30c0\u30fc\u3084\u3054\u5e0c\u671b\u306e\u6c11\u9593\u7269\u6d41\u696d\u8005\u3078\u306e\u767a\u9001\u3092\u542b\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u914d\u9001\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u3054\u7528\u610f\u3057\u3066\u304a\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-4-dispatch-inquiries-amp-tracking\" class=\"wp-block-heading\">4. \u767a\u9001\u306b\u95a2\u3059\u308b\u304a\u554f\u3044\u5408\u308f\u305b\u3068\u8ffd\u8de1<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u3054\u6ce8\u6587\u306e\u5546\u54c1\u304c\u3001\u4ee5\u4e0b\u306e\u671f\u9593\u5185\u306b\u767a\u9001\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306f <strong>\u66a6\u65e514\u65e5\uff082\u9031\u9593\uff09<\/strong> \u304a\u652f\u6255\u3044\u306e\u78ba\u8a8d\u5f8c\u3001\u5f0a\u793e\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u307e\u3067\u76f4\u63a5\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002\u5f0a\u793e\u3067\u306f\u3001\u5de5\u5834\u304a\u3088\u3073\u7269\u6d41\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u76f4\u3061\u306b\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u3001\u6700\u65b0\u60c5\u5831\u3092\u3054\u9023\u7d61\u3044\u305f\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\u3054\u6ce8\u6587\u306b\u3064\u3044\u3066\u304a\u56f0\u308a\u3067\u3059\u304b\uff1f<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30e1\u30fc\u30eb\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u307e\u3067\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\uff1a <strong>support@serenadebikes.com<\/strong>, \u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u306e\u305f\u3081\u3001\u3054\u6ce8\u6587ID\u3092\u5fc5\u305a\u3054\u8a18\u8f09\u304f\u3060\u3055\u3044\u3002.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Customer Support &amp; Store Policies 1. Return Policy Customer satisfaction is our top priority. We want you to be completely<\/p>","protected":false},"author":1,"featured_media":31035,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31034","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Support: Warranty &amp; Return Policy | Serenade Bikes<\/title>\n<meta name=\"description\" content=\"Serenade Bikes customer support guidelines: 30-day returns, comprehensive 2-year warranty with crash replacement, flexible global shipping.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serenadebikes.com\/jp\/\u8fd4\u54c1\u898f\u5b9a\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and refunds\" \/>\n<meta property=\"og:description\" content=\"Serenade Bikes customer support guidelines: 30-day returns, comprehensive 2-year warranty with crash replacement, flexible global shipping.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/serenadebikes.com\/jp\/\u8fd4\u54c1\u898f\u5b9a\/\" \/>\n<meta property=\"og:site_name\" content=\"Custom Carbon Fiber Wheels &amp; 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