{"id":31034,"date":"2026-08-26T18:10:54","date_gmt":"2026-08-26T10:10:54","guid":{"rendered":"https:\/\/serenadebikes.com\/"},"modified":"2026-08-26T18:10:57","modified_gmt":"2026-08-26T10:10:57","slug":"politica-de-devolucoes","status":"publish","type":"page","link":"https:\/\/serenadebikes.com\/pt\/politica-de-devolucoes\/","title":{"rendered":"Devolu\u00e7\u00f5es e reembolsos"},"content":{"rendered":"<h1 id=\"h-customer-support-amp-store-policies\" class=\"wp-block-heading\">Apoio ao Cliente e Pol\u00edticas da Loja<\/h1>\n\n\n\n<h3 id=\"h-1-return-policy\" class=\"wp-block-heading\">1. Pol\u00edtica de devolu\u00e7\u00f5es<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A satisfa\u00e7\u00e3o do cliente \u00e9 a nossa principal prioridade.<\/strong> Queremos que tenha total confian\u00e7a na sua compra na Serenade Bikes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Garantia de reembolso de 30 dias:<\/strong> Oferecemos um reembolso total para produtos n\u00e3o abertos e n\u00e3o utilizados que sejam devolvidos no prazo de <strong>30 dias<\/strong> da entrega.<\/li>\n\n\n\n<li><strong>Reembolsos parciais:<\/strong> Os artigos devolvidos com a embalagem aberta ou com sinais de terem sido manuseados podem estar sujeitos a um reembolso parcial, consoante o estado do artigo.<\/li>\n\n\n\n<li><strong>Envio de devolu\u00e7\u00e3o:<\/strong> Os clientes s\u00e3o respons\u00e1veis pelas despesas de envio de ida e volta.<\/li>\n\n\n\n<li><strong>Requisitos:<\/strong> Todas as mercadorias devolvidas devem incluir a embalagem original, os acess\u00f3rios e um comprovativo de compra v\u00e1lido (n\u00famero da encomenda ou recibo).<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-2-warranty-amp-crash-replacement-policy\" class=\"wp-block-heading\">2. Garantia e pol\u00edtica de substitui\u00e7\u00e3o em caso de acidente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para garantir uma condu\u00e7\u00e3o suave e sem preocupa\u00e7\u00f5es, todos os produtos Serenade contam com o apoio do nosso servi\u00e7o de garantia especializado.<\/p>\n\n\n\n<h4 id=\"h-defects-upon-delivery-doa\" class=\"wp-block-heading\"><strong>Defeitos \u00e0 entrega (DOA)<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Se a sua encomenda chegar com danos vis\u00edveis ou defeitos de fabrico, tire fotografias ou grave v\u00eddeos em alta resolu\u00e7\u00e3o e contacte-nos imediatamente. A nossa equipa ir\u00e1 analisar o seu caso e providenciar uma substitui\u00e7\u00e3o ou solu\u00e7\u00e3o atempada.<\/p>\n\n\n\n<h4 id=\"h-issues-during-regular-ride\" class=\"wp-block-heading\"><strong>Problemas durante um passeio normal<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Caso surja algum problema durante a utiliza\u00e7\u00e3o normal, envie um e-mail \u00e0 nossa equipa de apoio com as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Comprovativo de compra<\/li>\n\n\n\n<li>N\u00famero de s\u00e9rie do produto (SN)<\/li>\n\n\n\n<li>Fotografias e v\u00eddeos detalhados do problema<\/li>\n\n\n\n<li>Uma breve explica\u00e7\u00e3o da situa\u00e7\u00e3o<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defeitos de fabrico:<\/strong> A Serenade Bikes ir\u00e1 enviar-lhe pe\u00e7as de substitui\u00e7\u00e3o <strong>100% gratuito<\/strong>. Pode levar a sua bicicleta ou o seu conjunto de rodas a qualquer loja de bicicletas profissional local (LBS) e <strong>A Serenade Bikes assumir\u00e1 os custos de repara\u00e7\u00e3o e m\u00e3o-de-obra<\/strong>.<\/li>\n\n\n\n<li><strong>Desconto por substitui\u00e7\u00e3o em caso de acidente:<\/strong> Se ocorrer uma avaria ou danos no produto devido a um erro do utilizador, a uma falha ou a um impacto acidental no \u00e2mbito de <strong>2 anos<\/strong> A partir da data de compra, a Serenade Bikes oferece um <strong>Desconto na substitui\u00e7\u00e3o em caso de acidente do modelo 15%<\/strong> com vista \u00e0 aquisi\u00e7\u00e3o de uma pe\u00e7a de substitui\u00e7\u00e3o ou de um novo modelo.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-3-shipping-amp-logistics\" class=\"wp-block-heading\">3. Envio e log\u00edstica<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prazo de entrega padr\u00e3o:<\/strong> O envio expresso demora, geralmente, aproximadamente <strong>7 dias \u00fateis<\/strong> assim que as informa\u00e7\u00f5es de acompanhamento forem emitidas. <em>Nota: os prazos de entrega internacional podem, ocasionalmente, sofrer pequenos atrasos devido ao desalfandegamento.<\/em><\/li>\n\n\n\n<li><strong>M\u00e9todos de envio flex\u00edveis:<\/strong> Respeitamos as suas prefer\u00eancias em mat\u00e9ria de log\u00edstica. A Serenade Bikes oferece op\u00e7\u00f5es de envio personalizadas, incluindo o envio para o seu transit\u00e1rio indicado ou para o seu prestador de servi\u00e7os de log\u00edstica privado preferido.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-4-dispatch-inquiries-amp-tracking\" class=\"wp-block-heading\">4. Consultas sobre envios e acompanhamento<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se a sua encomenda n\u00e3o tiver sido enviada no prazo de <strong>14 dias de calend\u00e1rio (2 semanas)<\/strong> Ap\u00f3s a confirma\u00e7\u00e3o do pagamento, entre em contacto diretamente com a nossa equipa de apoio ao cliente. Iremos verificar imediatamente o estado do pedido junto da nossa f\u00e1brica e dos nossos parceiros de log\u00edstica para o manter informado.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Precisa de ajuda com a sua encomenda?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contacte a nossa equipa de apoio ao cliente por e-mail: <strong>support@serenadebikes.com<\/strong>, Por favor, indique o n\u00famero da sua encomenda para agilizar o processamento.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Customer Support &amp; Store Policies 1. Return Policy Customer satisfaction is our top priority. We want you to be completely<\/p>","protected":false},"author":1,"featured_media":31035,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31034","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Support: Warranty &amp; Return Policy | Serenade Bikes<\/title>\n<meta name=\"description\" content=\"Serenade Bikes customer support guidelines: 30-day returns, comprehensive 2-year warranty with crash replacement, flexible global shipping.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serenadebikes.com\/pt\/politica-de-devolucoes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and refunds\" \/>\n<meta property=\"og:description\" content=\"Serenade Bikes customer support guidelines: 30-day returns, comprehensive 2-year warranty with crash replacement, flexible global shipping.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/serenadebikes.com\/pt\/politica-de-devolucoes\/\" \/>\n<meta property=\"og:site_name\" content=\"Custom Carbon Fiber Wheels &amp; 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